BoyinSuit

Customer Call - Why are you calling me again?

Intel has a rewards program where computer resellers can earn points and then purchase things. This customer was on his cell phone, getting out or in his car.

Customer: Whenever I go to the rewards website, I can't order the gas card. I haven't ordered any and it says "0" available.

Jesse: Does the website say that we are out of the gas cards temporarily and that more will reappear soon?

Customer: Yes.

Jesse: Then you'll just want to wait for us to get more and then you can order some.

Customer: Okay, well do I have to call a travel agent for the travel voucher?

Jesse: You should follow the directions on the website.

Customer: It says that I have to call a travel agent.

Jesse: Is the travel agent's telephone number on the website?

Customer: Yes, it is.

Jesse: Then you should call that number.

Customer Call: Breaking the Law

Jesse: How may I help you?
Customer: Where do I go to download movies?
Jesse: We only make computer parts. We don't download movies.
Customer: Well, who can I call?
Jesse: I don't know.

Customer Call: Asians are fun!

Customer: I need an RMA.

Jesse: Let me give you the number to our RMA department. Tell me when you are ready.

Customer: I'm ready.

Jesse: eight-zero-zero

Customer: eight-ZELO-ZELO

Jesse: (laughing to myself because Asians can't pronounce the "R" sound) four-ZELO... I mean four-ZERO-four

Customer: four-ZERO-four

I didn't mean to correct him. I really didn't!

Customer Call: You'll get your password when you are a good boy!

When I asked the customer what I could help him with, he was obviously mad.

"I am trying to create a password, I am following the password rules, and it's not working!"

The customer tells me the password and it has a # sign in it.

"Sir," I explain, "Sometimes the # sign does not work.  You should try using an exclamation point."

"No!  I am following the rules and my password should work!  It is your problem and you need to fix it."

"But sir, changing it to an exclamation point will be the easiest solution."

"I do not want the easiest solution!  I want my password!  I don't want to change it!"

I'm really annoyed at this point. It's an easy problem to solve, but this guy wants to make a big deal about it. I finally say, "Sir, you can choose to not change your password but that means you won't be able to get into the website. If you change your password, you will be able to log in today. Plus, the only way we can know for sure that you can't use the # sign is if the exclamation point works. If it doesn't, then we have a bigger problem."

"I just don't want another password to remember," he says.

I snidely reply, "You could always write it down."

"There are all kinds of things you can do."

"Yes there are..." I say. He finally changes his password and everything works. It's funny how when you call and ask for help, the person you are talking to usually knows how to fix the problem.

Customer Call: Illiteracy Rate of the US is 3%

Intel only makes computer parts.  Not cellphones, not whole computers, not DVD players--only computer parts.

I got a call today from a guy in Sullivan, Indiana who was mad that his DVD player wasn't working.

Customer: My DVD player isn't working!
Jesse: Sir, Intel does not make DVD players.  We only make computer parts.
Customer: You do make DVD players!  I have yours right in front of me.
Jesse: Sir, we do not make DVD players.
Customer (aggravated): Yes you do! It says right on the DVD player, (spelling) I-N-I-T-I-A-L.
Jesse: That spells Initial, not Intel.
Customer: Oh.  Sorry.

Why are people so mean when they are so dumb?